Order Returns, Modifications, Cancellations, and Exchange Policy
Most orders may be adjusted or modified the same day the order is placed. An upgrade of materials may incur an additional charge. Beyond the 24 hour-period, you will be charged a fee that is 30% of your order total to make any modifications that result in a downgrade of materials. Any items added to an order the day after it is placed will be accepted as a new order.
Order Cancellation:All orders may be canceled prior to shipment, at which time we will issue a credit for the full purchase price. Your store credit will be valid for one year following the original purchase date and cannot be combined with any other coupons or promotions. Should you prefer a refund, we offer penalty-free cancellations within 1 day of ordering. Cancellations beyond that time will incur a 30% Restocking Fee.
Exchanges & Returns:
Only applies to all White Lotus Home manufactured products, excluding Mattresses.
Ineligible for Return or Exchange:
Acceptable for Return or Exchange:
Unused bedding can be exchanged in its original condition within 30 days of purchase. For items of lesser value than the original purchase, a credit will be issued for the difference, or a refund can be given minus a 30% restocking fee of the original item. The credit will be valid for one year from the date of issue. For items of equal of greater value than the original purchase, the Restocking Fee will be waived. All returned items must pass a manufacturing inspection before an exchange can be processed, as we cannot accept returns of used bedding.
Unused bedding can be exchanged in its original condition within 30 days of purchase. A credit will be issued for the full purchase price, or a refund can be issued minus a 30% Restocking Fee of the original item. The credit will be valid for one year from the date of issue. All returned items must pass a manufacturing inspection before a refund or credit can be issued, as we cannot accept returns of used bedding.
The customer is responsible for bringing, shipping and returning the item to White Lotus Home. If you'd like to begin a return or exchange, please visit our showroom, call (732) 828-2111 or email firstname.lastname@example.org. You will need a copy of your original receipt to be eligible for a refund or exchange. Please allow 2-5 business days for the processing of refunds. Please send all returns to:
White Lotus Home
745 Joyce Kilmer Avenue, Ste E
New Brunswick, NJ 08901
All refunds will be issued by the method they were received. For orders placed by credit card or PayPal, please allow 2-5 business days for funds to return to your account, as processing time may vary by financial institution. Orders paid by cash or check will receive a check sent via USPS.
If you opt to receive a Store Credit for the full purchase price, a user-specific coupon code will be crafted for your use online, by phone, or in-store and sent to you via email. Please note that all store credits expire within one year from the date of issue and unless otherwise specified, cannot be combined with any other coupons or promotions.
120-Night Mattress Guarantee:
Only applies to White Lotus Home Mattresses.
Not sure if a green mattress is right for you? Sleep on a White Lotus Home mattress for 120 nights. If you don't love it, send it back for a 30% restocking fee—shipping's on us.
120-Night Mattress Return Policy - Return your order with one of these two simple options:
If your mattress has a physical defect, please contact us via phone or email within 120 days of your purchase. Send photos of the issue(s) as soon as possible so that we can figure out the best solution to your problem (i.e. replacement or repair).
Option 2: Satisfaction
If you are 100% unhappy with the mattress(s) that we helped you decide to purchase (i.e. we made recommendations to you via phone or email), please contact us within 120 days of your purchase and present your concerns so that we can review your case and consider the next best steps to ensure your satisfaction.
Your Mattress WarrantyYour new White Lotus Home mattress is covered by a warranty for the life of the product based on its materials and design. Curious about the life expectancy of your mattress?
White Lotus Home has the option to refuse any return or exchange.