How Are Orders Handled?
It’s hard to believe what we are all experiencing, sending prayers your way 🙏.
Our White Lotus Home family extends prayers and warm wishes to you and your families during this difficult time.
Here is more about the extra steps we are taking to service our customers.
We are following the guidance of global health experts at WHO and U.S. CDC on preventing the spread of the COVID-19 virus including the following:
- Any employee that shows any signs of illness, is asked to please go home. We are working on offering more paid days off as soon as we get new financial assistance. Thankfully, none of our crew members has had to go home due to illness.
- Our staff is following all the frequent hand washing protocols.
- We are cleaning and disinfecting our entire facility daily, including but not limited to cleaning all door handles inside and out, bathrooms and kitchen, areas of handcrafting.
- Every handcrafter and staff member is now working in their own separate rooms.
- Once each product has been handcrafted, they are properly sealed in a bag (or paper wrapped if you prefer). For orders shipping via UPS, FedEx or USPS, the already sealed order is placed inside a brand new box.
In order to reduce exposure from the time your order is handmade in our NJ facility until the time it enters your home:
- When your order arrives, you can remove and discard/recycle the box outside before you bring the bagged product(s) into your home.
- We do all of our own Deliveries within 150 miles, but from now until further notice, we will not be able to enter your homes. Again, the products are delivered in a sealed bag, but we are adding a second bag or box so that when we deliver it, we/you can remove the outer bag, dispose/recycle it before bringing the mattress into your home.
- Prefer for us to HOLD YOUR ORDER FOR FREE? We can keep your order in our private warehouse for up to 3 weeks for free, before you pick it up, we ship it or hand deliver it. There would be a $100 fee monthly thereafter.
Our customer service hours are 10 am to 5 pm EST Monday to Saturday, by calling 732-828-2111. Showroom is closed!
Need help selecting your next White Lotus Home product? Please consider these very informative YouTube videos and our Natural Blog.
NOW you can also visit us VIRTUALLY.
We put together quick videos of our different mattress options, we are also working on pillow and bedding, so more to come soon!
You can also TEXT us as 732-352-3628 or email email@example.com