120-Night Mattress Guarantee
Valid in the Contiguous USA. Updated 4-20-2023
Not sure if a White Lotus Home mattress is right for you? If you live within the contiguous US, try one for 120 nights, if you are unhappy, return it for either a 100% Credit Towards a New Purchase, that is good for one year, or a 70% refund of total payment.
Please note that if you are within 200 miles from our NJ location, we offer site inspections where we could try and help remedy issues right on sight or remove and bring back once it is fixed. Please call (732) 828-2111 or email email@example.com
Click on This Link For More Details About Our Return Policy. All refunds will be issued by the method they were received. PLEASE allow 14 business days for funds to return to your account, as processing time varies by financial institution.
If you opt to receive a Full Store Credit, a coupon code will be created and emailed to you, for you to use online, by phone, or in-store. Please note that all store credits expire 12 months from the date of issue and NO credits can be combined with ANY other coupons or promotions.
120-Night Return Policy: Return your mattress options
Option 1: Product Defect If it is proven that your mattress has a manufacturing defect, please first contact us via phone or email within 120 days of receiving your purchase. Send photos and/or videos of the issue(s) as soon as possible so that we can figure out the best solution and next step. (i.e. inspection, updating, adjustment or new instructions, replacement or repair).
Option 2: Satisfaction If you are unhappy with the mattress, please contact us within 120 days and present your concerns so that we can consider the next best steps. Our main goal is to try and keep you as happy as possible!
How will the mattress reach White Lotus Home for a return or exchange?
If you are within a 200 miles radius of our main location, in New Brunswick, NJ, we would be happy to arrange removal at no cost to you. If you are outside this radius and upon White Lotus Home's discretion, we would decide to either have the mattress picked up or we would kindly ask you to send us legal proof that you have disposed of it; this is decided on a case-by-case basis, PLEASE do not dispose of the mattress, we will not issue any refunds or credits if we do not have legal proof of any issues previously submitted and proof that a resolution has been offered and accepted first. If you'd like to begin a site inspection, return or exchange, please call (732) 828-2111 or email firstname.lastname@example.org.
You need a copy of your original receipt to be eligible for a refund or exchange.
PLEASE NOTE: It is White Lotus Homes' own discretion, to pick up the mattress, send a third party to pick it up or ask you to kindly dispose of it. For legal and accounting purposes, we will request that you please send us pictures and a note stating and showing legal proof it has been discarded before we can process a refund.
DISCLAIMER: To qualify for our 120-Night Mattress Guarantee: Valid ONLY in the Contiguous USA.
- You must have tried your new White Lotus Home mattress for 30 nights. (With our natural mattress, it can sometimes take your body a few weeks to adjust).
- The mattress must be covered with a mattress protector and be free of any stains or damage.
- You must have ordered your mattress directly from White Lotus Home, if not, please first contact who you ordered and paid for it directly.
- You are only allowed to do this once per mattress order, please make sure all steps are taken before starting a claim.
- You must be located within the contiguous US, sorry, this 120-Night Mattress Guarantee does not apply to Hawaii, Alaska or International orders.